Yes, that's right. Reader's Digest just had an article called "13 Things a Debt Collector Won't Tell You".
How much more into the sunlight can you get? A magazine my grandmother used to read. The last place to find a clean, non political joke. Consumers overwhelmed debt collectors are so mainstream Readers's Digest does a piece on us. Now that everybody is late paying somebody, now that bragging about your "free rent" during foreclosure is common place; its time to straighten up and fly right.
Consumer abuses are out for anyone to hear. If the public is getting advice on FDCPA violations, maybe its time we stop creating them!
Can you do this job straight and by the book? You bet! I collected a lot of money over the years treating consumers with respect and dignity. Not to say we didn't go R&R (an argument that went nowhere) or heard one too many "HLS" (hard luck story). Not to say I'm not a little cynical after 30 years in the trenches.
But what I am saying is the law is the MINIMUM requirement. Good business practices go far beyond adhering to the law. The components of an excellent collection agency are superior training, hiring the smartest people you can find, paying fairly, and treating employees like gold.
Smart, happy, motivated, trained collectors simply know what is truthful and legal. They also earn you the most revenue. If you want some "secret sauce" or to tell me I'm wrong, just post your comments!
Readers's Digest? REALLY?
http://www.rd.com/slideshows/13-things-a-debt-collector-wont-tell-you/
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